I’m not one of those pie in the sky, failure is a gift, kind of people but I do believe a lot can be learned from mistakes and that failure is far more common than we like to admit. Some people don’t want to focus on failures but I want to expand the definition and see failure even in success. If I can pick out the one thing I did wrong in an otherwise successful endeavor, I’ll be even better the next time.
Without a crystal ball it’s easy to think of every setback as a catastrophe but the reality is that it’s probably just a bump in the road.
When my most requested massage therapist quit I thought my spa business was doomed, that my descent into bankruptcy was beginning (yes I can be over dramatic sometimes). The reality was that we had many capable and skilled therapists who could and did pick up the slack. Instead of bankruptcy, our revenue increased every week after her departure.
But there was still failure in this situation. I’m not sure the outcome would have been any different but I could have worked smarter to keep her rather than letting my stubbornness get in the way.
Later when another therapist was showing up late, calling out, and otherwise being disruptive, I was less worried. Again she was our most requested therapist but I knew we’d be just fine without her. I had many conversations with her to discover the source of her behavior but to no avail. The outcome was the same, other capable therapists took up the slack and revenue stayed on its upward trajectory.
In each case I failed in some way but I was able to manage the situation, look inside myself and come up with changes to improve myself and my business. If instead of seeing these events as failures, I just saw them as the normal course of doing business, I would not learn from them, I would not be able to make the necessary adjustments to improve my connection with my employees.
I see failure all around because my definition is broader than most, and while I sometimes panic and think the end of the world is near, I know that a solution is probably near as well.
Posted in Business, General, Leadership and tagged fail, failure, improve, improvement, setback, success by AJ with no comments yet.